Privacy Policy

This Privacy Policy explains how Scoreazy Edutech Private Limited ("Scoreazy", "we", "us") collects, uses, shares and protects personal information when you use our website www.scoreazy.com, our applications and our services. Our registered office is at Plot No 255-256 A, Trilanga, Bhopal – 462039, Madhya Pradesh, India.

Information we collect

Information you give us

Your name, email address and mobile or WhatsApp number; the student's name, class and school or exam details; details about an institution; and anything you submit when you register for a workshop, take an assessment, buy a product or contact us.

Payment information

Payments are processed by our payment partners. We receive confirmation of the payment and its reference, but we do not receive or store your full card, UPI or bank details.

Usage information

Information about how you use our website and services, such as IP address, device and browser type, pages visited and the link or ad that brought you to us. See "Cookies and analytics" below.

How we use information

• Provide, operate and improve Scoreazy services, including workshops, assessments, programs and mentoring.
• Send workshop details, reminders, joining links and service updates.
• Communicate with learners, parents, educators and institutions.
• Personalise the experience and provide relevant reports or recommendations.
• Understand how our website is used and measure our advertising.
• Meet legal and regulatory requirements.

Messages we send

When you share a mobile or WhatsApp number with us, we may contact you on WhatsApp, by SMS, by email or by phone about the service you asked for. We send promotional messages only where you have agreed to receive them. You can stop them at any time by replying "STOP" or by writing to info@scoreazy.com.

Children and students

Our website is designed for parents and guardians. Students under 18 are welcome to browse it, but should register, buy or share personal details only with a parent's or guardian's involvement. When a learner is under 18, Scoreazy seeks verifiable consent from a parent or lawful guardian before processing the learner's personal data for our services.

We do not knowingly use personal data of anyone under 18 for targeted advertising or behavioural monitoring. Our advertising audiences are directed at adults.

Cookies and analytics

Our website uses essential cookies and browser storage so that pages work, for example to remember your cookie choice. With your permission, we also use:

• Google Analytics (Google) to understand how visitors find and use our website: pages visited, device and browser type, approximate location, and the link or ad that brought you here.
• Microsoft Clarity (Microsoft) to see where our pages are unclear, through heatmaps and anonymised session recordings.
• Meta Pixel (Meta) to measure our Instagram and Facebook ads and to show our ads to adults who have visited our website.

None of these load unless you select "Accept" on the cookie banner. You can change your choice at any time from "Cookie preferences" at the bottom of every page. Withdrawing consent stops these tools and removes their cookies from your browser. Analytics data is kept for up to 14 months.

Service providers and data sharing

We use trusted service providers for hosting, analytics, forms, communications, payments and service delivery. They process information on our behalf and under their own terms and privacy practices. We may also share information when required by law, to protect rights and safety, or as part of a business transfer such as a merger or acquisition. We do not sell personal information.

Where information is stored

Information is stored on our servers and with our service providers. Some providers, such as Google, Microsoft and Meta, may process information outside India. Such transfers are made as permitted under Indian law.

Data retention

We keep personal information only for as long as needed to provide the service, meet legal, tax and contractual requirements, resolve disputes and maintain appropriate records. When it is no longer needed, we delete or anonymise it.

Your rights and choices

• Ask what personal information we hold about you and how it is used.
• Ask us to correct, complete or update it.
• Ask us to delete it, subject to legal and operational requirements.
• Withdraw consent you have given. This does not affect processing already carried out.
• Nominate another person to exercise these rights on your behalf in case of death or incapacity.
• Opt out of promotional messages.
• Change or withdraw your cookie consent at any time from "Cookie preferences" at the bottom of any page.

To use any of these rights, write to info@scoreazy.com.

Security

We take reasonable administrative and technical measures to protect personal information from unauthorised access, loss, misuse or disclosure.

Grievance Officer

If you have a question or complaint about how we handle personal information, please contact our Grievance Officer:

Vishal Garg, Founder & CEO
Scoreazy Edutech Private Limited, Plot No 255-256 A, Trilanga, Bhopal – 462039, Madhya Pradesh, India
Email: info@scoreazy.com

We will respond within 7 working days and aim to resolve your complaint within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed. Material changes will be posted on this page.