Refund & Cancellation
Eligibility, timelines and procedures for Scoreazy refund and cancellation requests.
This policy explains when you can cancel a purchase from Scoreazy Edutech Private Limited ("Scoreazy") and when a refund applies. If a different rule was shown to you at the time of purchase, that rule applies to your purchase.
Refund rules by product
Workshop Toolkit, e-books, books and other digital products
Digital products cannot be refunded once they have been delivered. We will refund you if you were charged twice for the same product, or if we do not deliver it within the time stated in our Shipping & Delivery Policy.
Know Your Child (KYC) assessment
You can get a full refund if the assessment has not been started and you ask within 7 days of payment. Once the assessment has been started, it cannot be refunded.
How to Study cohort and other live programs
- Cancel before the first session: full refund.
- After the first session: no refund.
- If you cannot continue, you may ask to move to a later batch once, subject to availability.
Mentorship
- Quarterly plan: a quarter cannot be refunded once it has started. Cancelling stops the next quarter from being charged.
- Annual plan: you can cancel by writing to us before the next quarter begins. The quarters that have started are charged at the quarterly price, and the balance of the annual fee is refunded.
For example, on an annual plan of ₹50,000 with a quarterly price of ₹15,000: cancelling during the second quarter refunds ₹20,000 (₹50,000 − 2 × ₹15,000); cancelling during the third quarter refunds ₹5,000; cancelling during the fourth quarter gives no refund.
Free workshops
Free workshops have no fee to refund. You can move to another batch at any time by writing to us.
If Scoreazy cancels
If we cancel a paid session or program and cannot offer a suitable alternative date, you will receive a full refund for the part that was not delivered.
Billing errors
If you were charged the wrong amount or charged more than once, we will refund the extra amount in full.
How to request a cancellation or refund
- Email info@scoreazy.com from the email address or mobile number used for the purchase.
- Include the student's name, the product, the payment date and the payment reference.
- We will reply within 7 working days.
Refund timeline
Approved refunds are paid to the original payment method within 7–10 working days of approval. The time for the amount to show in your account depends on your bank or payment provider.
Cancellation fees
We do not charge a cancellation fee.
Policy changes
Scoreazy may update this policy. Changes are posted on this page and apply to purchases made after the "Last updated" date.
Contact us
For refund or cancellation questions, email info@scoreazy.com.